Returns

IMPORTANT

 

Customised prints and personalised prints are not eligible for a refund.

 

Can I return sale items?  

Only full priced items may be refunded, unfortunately sale items cannot be refunded.

 

Our return policy is 14 days from when you received your order. If 14 days have gone by, unfortunately we are unable to issue you a refund or exchange.

To be eligible for a return, your item must be unused and in the original packaging.

 

Customised prints and personalised prints are not eligible for a refund. If you believe your item to be faulty please let us know within 14 days so that we can do our best to rectify the issue for you.  

 How do I return? 

 

For any items that arrive damaged please email us a photo of the damage within 48 hours of receiving so we are able to arrange a replacement or refund. 

Please do not send your purchase back to the

Once your return is received, we will send you an email to notify you that we have received your returned item.

  Can I return sale items?  

Only full priced items may be refunded, unfortunately sale items cannot be refunded.

  Shipping costs?   

Please note it is the buyers responsibly to pay shipping costs for returning items. Shipping costs are non-refundable.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and unfortunately we cant process a return unless we have received the parcel.

*please ensure when returning fragile items in particular that they are sufficiently wrapped and protected. Unfortunately we can not refund the cost price for any items that are returned to us damaged. Thank you :)

 

Damaged Delivery

We do our best to ship your order in a safe and secure way, but if your order for any reason or in anyway arrive damaged, please let us know straight away so we can help you solve the problem.

We always offer to send out replacements for damaged items.